Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rsmarine.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rsmarine.com and send your item to: RS Marine LLC, 2229 Flat Rock Road Louisville KY 40245

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should ship your product to: RS Marine LLC, 2229 Flat Rock Road, Louisville, KY 40245

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at nfo@rsmarine.com for questions related to refunds and returns.

FAQs

1. Does the Boat Loop® float?

Yes, it will float if we give it a little more displacement volume and extend it 12 inches or more

2. How many sizes are available?

We have three sizes available. The compact length, the medium length and the long length.

3. How long do the different sizes extend to?

From the end of the pole to the end of the loop,
The compact size extends approximately from 46” to 64”
The medium size extends approximately from 58” to 88”
The long size extends approximately from 70” to 112”

4. How many colors are available for the Boat Loop®?

The fiberglass poles come in white and yellow and the carbon graphite pole is a gray to black woven carbon fiber in an epoxy resin.

5. How do you lock the pole when extended to the desired length?

There are two methods to lock the pole extension.
There is a large rotating nut on the larger of the two poles that is used as a compression device that, if twisted, will tighten and hold the inner pole from slipping. However, the preferred method to lock the extended pole is the quick lock method. When holding the outer pole stationary and twisting the inner pole in the counterclockwise direction, (Twist Hard) there is a detent felt that locks the extended length.

6. How can this device help make my docking easy?

When approaching the dock, the wind or water current can push against your boat and keep you from approaching close enough to place a line on a cleat of piling. The Boat Loop® extends your reach to attach to a cleat or piling from a distance. When boating alone, this is the preferred tool for the captain to use particularly on inclement days.

7. How can this device help make my docking easy?

Yes, if you go to our website at www.rsmarine.com you can purchase there.

8. I live in Alaska. Do you ship here?

Yes, we ship to all US states, including Alaska and Hawaii as well as Canada. My apologies for the long-distance shipping cost. It can get a little heavy on further zones from KY, but that is something I can not control. I use UPS on the majority of shipments and sometimes USPS.